FAQs

What is Peddler.com?

Peddler is a unique platform that allows you to shop together with like-minded people to buy the things you love for less.

Who is a Peddler?

A user of Peddler.com. If you register on the site - you become a Peddler too!

How do I purchase an offer?

There are 2 ways to purchase on Peddler.com. You can buy a product or you can reserve it.

Buying it guarantees the product at its current unlocked price, but if a lower price is unlocked you could get the product for even less.

When reserving, you will only get the product at the lowest available price, if it becomes unlocked by the time the offer ends. If the lowest price is not unlocked, only the Peddlers that opted to buy will be charged and receive their desired item.

To see more about how purchasing works, check this out.

When do I pay?

You will only pay when the offer ends, however we need your payment details now to make sure they are valid and you have available funds.

The price can always drop lower, never go higher.

For some payment types (such as iDEAL) you might be required to re-input your payment details when the offer ends. If so, we will always inform you by email!

All the payments are processed by Stripe. Their platform handles billions of dollars every year for forward-thinking businesses around the world.

What is the progress bar?

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You’ll see the progress bar in various states throughout Peddler.com.

The red bar shows how many Peddlers have bought the product and the yellow bar shows how many have reserved it.

What are the tiers?

Those circles on the progress bar are called the tiers - milestones that are reached as purchases are made. Each tier has a label showing the price and how many more purchases are needed to unlock that price. You’ll notice them changing colour as they’re unlocked!

What does it say underneath the progress bar?

The info below the bar is a summary. It shows the total number of purchases split between buys and reserves, stock remaining and how many purchases are needed to unlock the lowest available price.

What does the timer mean?

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All offers have a countdown timer. It starts when the first purchase is made and runs for almost 7 days. Make sure to snap those great offers before the timer runs out!

What if the reserve price isn’t unlocked?

If the reserved price is not unlocked, only the Peddlers who chose the buy option will be charged and will receive their orders.

What do I end up paying?

Everyone pays the lowest price achieved during the offer period, no matter when you buy the product. We want to make sure everyone gets the same fair deal. The larger the crowd you can rally, the higher the chance everyone will pay less. You will never pay more than the price you commited to when buying or reserving.

What is a Wish List?

Creating a Wish List is a great way for you to organize your favourite products on Peddler. You can either leave the Wish List open to be curated by anyone on Peddler.com, or only allow pre-approved curators. Launch your own Wish List or browse and contribute to ones already created by other Peddlers.

How can I allow my friends to contribute to a Wish List?

Simply head to your Wish List's page and select the "Curators" tab. You can either search for a fellow Peddler or share your Wish List on social media.

How do I Peddle a product?

Just Peddle It! We'll do the hard work for you.

Why should I Peddle a product?

Your Peddled products attract merchants, brands and makers looking to make you and your fellow Peddlers a great offer.

How do I become a Merchant?

In order to become a Merchant, register here.

How long will it take for me to get my product?

Every product has a processing time that indicated by the merchant - this is the time it takes for the merchant to prepare you shipment. Each offer has 1 or more shipping options, which all have an indicated estimated delivery date.

Why was my purchase cancelled?

There are many reasons why this could've happened.

No worries though! We're always here to help and answer all your questions! Please contact us for more details if your purchase was cancelled.

Can I get a return and/or refund on my order?

Merchants are required to (at a minimum) adopt a 14 day return policy on anything sold on Peddler.com. Furthermore you have rights protected by laws and regulations and every Merchant must abide by the laws of the destinations they ship to and from so you are protected from any nasty business.

We ask all of our Merchants to handle returns, refunds and disputes attentively and with the utmost care and respect for your concerns.

If something doesn't go right, please do not hesitate to get in touch with us.

What payment methods can I use?

You can use most debit and credit cards as well as iDEAL (the Dutch payment system).

We are working hard to add more payment methods to our site soon!

Does it cost me anything?

The site is free to browse and use to all Peddlers!

If you wish to become a Peddler Merchant, there might be small fees associated with your selling activities (depending on your subscription type).

How do I reset my password?

Forgot your password? No problem! Follow the instructions here.

What do the country flags displayed on Merchant profile avatars mean?

The flag indicates which country the Peddler Merchant is based in. It does not, however, indicate which country the product will be shipped from.

How do I report an issue with the site?

There are two ways to do so.

You can click the Report button on the page you want to report, or you can contact us.