6 July 2020
Hey, welcome to Peddler! Thanks for taking a few moments to read through our terms.
you're agreeing to all the rules we have set out here.
We've tried our best to make sure that the terms are not just a lot of complicated jargon by using easy to understand terminology wherever possible.
If you use our (Peddler B.V., We or Us or Peddler) website (Site) and the services that we offer (Services), then you agree that you will need to create a Peddler account (Account) to use the Services and Site and that all of the terms and conditions set out herein (Terms) apply as legally binding rules.
The sale of certain products is limited or restricted. Therefore our Services and the Site may not be used for certain products. We have listed these products in the list of restricted products (access by clicking here). This list may be amended by us. You agree not to use our Services for any restricted products.
Agreements to purchase products from a Retailer only come into force between the User and a Retailer. We are not a party to such agreements, we only facilitate Users and Retailers to enable them to enter into such agreements.
Please find below some information about Us:
The legal name of our company is:
Peddler B.V. We are a Dutch limited liability company.
Our offices are located at:
John M. Keynesplein 12-46
1066 EP Amsterdam
Our telephone number is:
+31 (0) 20 308 6620
E-mail address: [email protected]
We are registered with the Dutch Chamber of Commerce under number: 68237103
Our VAT number is: NL857355855B01
It's also good to mention that from time to time we may make changes to the terms but of course, you'll be the first to know if we do this. We'll make the changes easy to understand. If you continue to use our website and/or services after a change, that means you're happy with the changes we've made so you can continue to be a User.
We'd love to live in a world full of Peddlers, but by law you
need to be 18 years or older (OR the legal age as stipulated in
your country of residence to be able to enter into a legally binding contract)
to sign up to Peddler and make full use of all the great things you can do with
an account. It's also important to mention that once you create the
Peddler account, you are fully responsible for all of the activity on that account.
Anyone can browse the Site without registering, but to make the full use of Peddler's features you will need to make an Account with us by telling us your full name, email address, telephone number and creating a password. We do also offer an option to create an account via a third party sign-in (such as Facebook or Google+) so your basic information such as your full name, email address and a link to your social profile will be shared with us that way.
We can't stress enough the importance of making sure that the information you give us is totally accurate and complete. Make sure that you're not impersonating anyone (even by accident) or choosing names that are offensive in any way to other people. This rule, if broken, means we'd have to cancel your Account and we'd rather not have to do that.
So, as we already mentioned, you are responsible for all the activity on the Account and for keeping your password confidential. If you have a little inkling that someone used your Account without your permission, you should let us know as soon as possible by sending an email to [email protected]
We expect all of our Users ("your fellow Peddlers") to behave responsibly and help keep Peddler a nice place to hang out online and we think the key to keeping it that way is to not do any of these things on the site:
Most of our Terms explain your relationship with Peddler but in this section we explain how Peddler works and the relationship between fellow users and retailers, and who's responsible for what. This is basically what you're agreeing to when you buy product offered through Peddler.
Peddler is a "hyperlocal marketplace" that allows consumers to browse, search, and buy products offered by local retailers. Peddler provides retailers a courier dispatch network to deliver orders from store-to-door, creating the most convenient shopping experience for both consumers and retailers. Peddler brings local stores directly to the consumers door and provides retailers a smarter, more efficient and sustainable way to sell their products online.
Retailers can list products for sale on the Site (Create Product listing). Retailers may only post product listings (Offers) once they have signed up as a Retailer and are verified by Peddler. A Merchant may not make an Offer that relates to restricted products.
Any Users that buys a product Offer on Peddler will enter into an agreement with the Retailer for the products ordered by the User (Agreement). The Agreement will only be valid between an individual User and the Retailer that made the Offer. Peddler is not a party to such Agreement and has no obligations pursuant to such Agreement towards the Merchant or the User. Peddler only facilitates Users and Merchants to enter into Agreements.
Peddler may provide automatic guidance to Users and Merchants alike on the Site. For instance with respect to pricing, listing, delivery and other guidance. Such guidance is solely informational and you may decide to follow it or not.
Peddler does not review Merchants' Offers content. While We may (but have no obligation to) help facilitate the resolution of disputes through various programmes, please be aware that Peddler has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of Users' feedback/reviews; the ability of Merchants to sell certain items; the ability of Users to pay for items; or that a User or Merchant will actually complete a transaction or return an item. Please notify any problems with the Site, with (other) Users or Merchants to Us. Peddler can in certain circumstances refund an order upon the Users or Retailers request, if any of the rules are broken by either User or Retailer (see Our Rights.).
This includes link-bombing, promoting anything other than products listed on Peddler, sending unsolicited requests in the discussion facility, hyping third-party services, and using email lists from outside sources, to name a few. The comment and messaging systems on Peddler are here so people can communicate, ask questions, and form groups to buy a product — not for spam.
Conversation is key to the smooth running of local communities on Peddler — we encourage Users to talk to Retailers and to talk to each other, especially when they have questions. All we ask is that those conversations stay honest and considerate. Don't communicate with obscene, hateful, or objectionable messages or content.. Don't post personal information. Don't post copyrighted content without permission. If you don't like a product or an Offer then don't purchase it - it's simple. You don't need to rant about it. In a nutshell, try to respect other Users at all times (even when you're having a bad day) and the shared spaces within the site - it's actually not that hard.
If something seems off or you just get a funny feeling about something,
let us know. It could be nothing but we think it's always best to be on
the safe side. Our integrity team reviews every report we receive, and we
take action when we are notified that someone is breaking the rules. Sometimes,
that just means giving someone a warning; sometimes it means revoking certain
privileges or Accounts entirely.
As our communities grow and change, so will the way we evaluate and enforce these guidelines. It's up to all of us as a community to ensure that Peddler remains a safe and fun place to buy the products we want and love.
This section goes over the details of how buying from an Product listing/Offer works — things like what you're actually committing to when buying; how you are charged; whether purchases can be changed or cancelled; how Users can contact Retailers
Peddler provides a marketplace where users can browse, search and buy products from local retailers in their area and get it delivered to their homes or place of work or collect the products in store..
When a Retailer makes an Offer / creates a product listing, they're inviting Users to purchase the product offered by them. Anyone who accepts such Offer from such an Offer is purchasing the product, and is forming a legally binding Agreement with the Retailer. Peddler is not a part of or a party to the Agreement — the Agreement is a direct legal relationship between Retailer and the individual Users who have agreed to buy or reserve a product.
Here are the terms that govern an Offer:
These are the terms that apply when you're buying or reserving a product:
The Peddler site provides Retailers and Users the ability to easily send personal messages to one another once a purchase has been made so that the User could ask the Retailer any additional questions they may have regarding the product or fulfilment. In turn, it provides the Retailer with a convenient way to contact the User with any issues (such as an unavoidable delay) that may arise. We do our best to provide messaging services as a safe and secure communications channel between Users and Retailers. The following rules must be adhered to when communicating between each other:
We completely understand that sometimes when you make a purchase it's not
quite what you wanted, it doesn't actually work or you just don't feel the
same about it anymore and all of them are genuine reasons to return an item
and request a refund. Peddler and its registered Retailers recognise this,
and therefore Retailers are required to (at a minimum) adopt a 14 day return
policy on non-food products sold on the Site, food & beverages and
tailor-made products are excluded from this. Furthermore, Users have rights
protected by laws and regulations and every Retailer must abide by the laws
of the destinations they ship to and from so you as a User are protected from
any nasty business.
We ask all of our Retailers to handle returns, refunds and disputes attentively and with the utmost care and respect for the User's concerns.
If you're sure you'd like to return something, (and it's still within the refund period) you can contact the Retailer directly. If the Retailer fails to properly respond to your requests, then you can contact Our Customer Services facility on the Site which may try to help you resolve the issue. The Retailer is required to address your concern and provide updates on how they plan to process your refund (given that the product is eligible for a refund and meets the refund criteria). If you don't receive a response or you are not happy with the Retailer's response, the User can ask Peddler to step in and help - we always do our best to help our Users.
We don't oversee the creation of product images & descriptions or
Retailers Offers, and we always encourage Retailers and Users to resolve
any disputes between each other by arriving at a fair and amicable agreement.
Peddler provides facilities to communicate such disputes although we always
hope it won't come to this.
Peddler isn't responsible for any damages or losses related to or following from Agreements, or Offers. We don't become involved in disputes between Users and Retailers, or between Users and any third party relating to the use of the Services or Site. We don't endorse any content / product information, and User's use of the Services or Site is at their own risk.
Peddler is free to Users, we want to help Users buy the things they
love locally. We will not charge Users for use of the Services or the Site.
We charge Retailers a fee for providing the Service, but that's all.
Creating an Account on the Site as a User is free. When you purchase a product on the Site pursuant to an Offer, no additional charge is made on behalf of Peddler, its partners or payment providers (but you will need to pay the Retailer for the agreed price of course).
The Retailers are charged a fee for their use of the Services and Site. Note that as a User entering into an Agreement, payment partners of Retailers may also charge the retailer a small fee for facilitating the payment between you and the Retailer. The Merchant is responsible for indicating the correct taxes applicable to your purchase within their respective accounts.
Peddler may contain links to other websites. (For instance, product descriptions, User profiles, Retailer profiles and comments may link to other sites.) When you access third-party websites, you do so at your own risk. We don't control or endorse those sites. We don't allow the promotion of or linking to third party sites without our express written consent.
We don't own the product content, images or any wish list content posted on
Peddler. But when a retailer creates a Product listing or Offer, they're
giving us the green light to re-use or copy it however we need to in order
to run the Site or provide the Services, or show (other) people what's
happening on the Site (marketing). We generally just use this to promote product
offers and showcase on other websites to ultimately increase the community of
happy Peddlers. Retailers are responsible for the content they post, and by
posting they're letting us know that it's all okay to use.
Peddler doesn't own the content that you submit to us (your "Content"). But we do need certain licenses from you in order to perform our Services. When you post any content on Peddler or create an offer:
The content on Peddler is protected in various ways.
You do have the right to use it for certain personal purposes,
but you can't use it for anything commercial without getting permission first.
Peddler's Services are legally protected in various ways, including copyrights, trademarks, service marks, patents, trade secrets, and other rights and laws. You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Site or Services. You also agree not to change, translate, or otherwise create derivative works of the Site or Services.
If you want to use, reproduce, modify, distribute, or store any of this content for a commercial purpose, you need prior written permission from Peddler or the relevant copyright holder. A "commercial purpose" means you intend to use, sell, license, rent, or otherwise exploit content for commercial use, in any way.
We take allegations of (copyright) infringements very seriously, and we respond to notices of alleged infringements if the notices comply with the law. We'll do everything we can to protect our community. We reserve the right to delete or disable content alleged to be infringing, and to terminate Accounts for repeat infringers. We do this when appropriate and at our sole discretion.
To operate, we need to be able to maintain control over what happens on our website. So in this section, we reserve the right to make decisions to protect the health and integrity of our system. We don't take these powers lightly but we only use them when we have to.
Peddler reserves these rights:
We work really, really hard to provide you with a great service, but we can't guarantee everything will always work perfectly all the time, although that's what we're aiming for! This Site and the Services are provided as-is, without warranties. You use our Services solely at your own risk. We use due care to provide our Services, but we cannot guarantee that certain results are achieved by using the Services and the Services may not always be available or the Services may be changed. The Services are therefore provided to you "as is" and "as available" and without warranty of any kind, express or implied.
If you do something on Peddler that results in Peddler being sued, we'll need your help to make things right. If you do something that gets us sued, or break any of the promises you make under or pursuant to these Terms, you are responsible for that towards Us in accordance with the applicable law and where the law so requires or accepts, you will need to hold us harmless from all liabilities, claims, and expenses that arise from or relate to your use or misuse of the Site or Services
If something bad happens as a result of your Using Peddler, we're not liable (beyond a small amount). To the fullest extent permitted by law, in no event will Peddler, its directors, employees, partners, suppliers, or content providers be liable for any indirect, incidental, punitive, consequential, special, or exemplary damages of any kind, including but not limited to damages (i) resulting from your access to, use of, or inability to access or use the Services; (ii) for any lost profits, data loss, or cost of procurement or substitute goods or services; or (iii) for any conduct of content of any third party on the Site. In no event shall Peddler's liability for direct damages be in excess of (in the aggregate) one hundred Euro (€100.00).
We're located in Amsterdam, and any disputes with us have to be handled by the competent court in Amsterdam under Dutch law, however, you may always submit the dispute to the court that is competent based upon the applicable law, provided you have informed us of your wish to do so ultimately one month after we have notified you of our intention to bring a dispute before the court in Amsterdam.
These are our official Terms and rules for how things work.
Thank you so much for using Peddler!
These Terms and the other material referenced in them are the entire agreement between you and Peddler with respect to the Services. They supersede all other communications and proposals (whether oral, written, or electronic) between you and Peddler with respect to the Services and govern our future relationship. If any provision of these Terms is found to be invalid under the law, that provision will be limited or eliminated to the minimum extent necessary so that the Terms otherwise will remain in full force and effect and enforceable. The failure of either you or Peddler to exercise any right provided for in these Terms in any way won't be deemed a waiver of any other rights.
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