Terms & Conditions for On-line Purchases
You will be asked to confirm that you have read and agree to our terms and conditions at the point of placing your order on our website. By ticking the agreement box and clicking 'Place Order' at the point of purchase you agree to the following:
These terms & conditions (together with the documents referred to in the terms) apply to any orders for products placed on this website, and to your use of the website. Please read them before placing an order or using this website. You should print a copy of these terms for future reference.
If you do not agree with these terms, please do not use this website and do not order products on the website.
We may change our terms at any time, so please do not assume that the same terms will apply to future orders. You should always read our terms & conditions before placing an order.
In this page, we call the terms & conditions the “terms & conditions” and the “terms” and refer to Superfi as "we" “us” and “our”.
By placing an order through our site, you agree that:
(a) You can enter into binding contracts;
(b) If paying by credit or debit card that the products will be dispatched to your credit or debit card address.
We are Eddy's (Nottingham) Limited, company number 00392101, registered office 114-118 Alfreton Road, Nottingham NG7 3NR. We trade under the name “Superfi”.
In this contract, we call Superfi “us”, “we”, and “our”.
We can be contacted by email ([email protected]), by telephone on 0808 231 1420 or mail at 114-118 Alfreton Road, Nottingham NG7 3NR. Our Contact Us page contains additional ways of contacting us.
How a contract for the sale of products is formed:
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the relevant products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until we confirm the dispatch of such products in a separate Dispatch Confirmation.
If your order is conditional on all items being supplied, please specify this in the "additional comments" box at the point of purchase.
Orders for Goods:
When you order products on this website, you confirm that you are purchasing the products in your basket and that you will pay for these products in full. If you have selected an offline order you confirm that it is your intention to purchase these products and that you will dispatch payment without delay. Once your order has entered our automated queue to be dispatched, it cannot be cancelled. We call this our 'Picking Queue' and will email you to notify you when your order reaches this stage. Please be aware that if you have not notified us that you wish to cancel your order before we send you this email, the delivery of your order can not be stopped and you will need to return the goods to us using your right to cancel (as set out below).
Product descriptions and Authorised/Approved Retailer Status :
Product descriptions on this site can change at any time, for example when a product is updated by the manufacturer. Changes will not affect products for which you have already received a Dispatch Confirmation. Before placing an order, please check that the description meets your need. If you would like to check that Superfi is an Authorised/Approved Retailer for any of the brands we stock, please check our Stocked Brands page and look for the brand logo. The inclusion of a brand logo indicates that Superfi is fully authorised to sell that brand.
Delivery of products:
We will send the products to the address you state when placing the order.
We will deliver the products by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Once the products have been delivered, they are your responsibility and at your risk.
If the products are lost or damaged in transit, please let us know as soon as possible.
Your right to cancel (consumers only):
If you are contracting as a consumer (that is, not buying products for a business or organisation), the following right applies to you.
If you are contracting as a consumer, you may cancel a Contract (for any reason at all) at any time within 14 working days for unwanted items and 30 working days for faulty/damaged items from new, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out below).
To cancel a Contract, you must inform us in writing by emailing [email protected] stating your order number and the fact that you wish to return your order, whereupon we will provide you with further instructions. You must then return the products to us within 14 days of cancellling the Contract and at your own cost.
You will not have any right to cancel a Contract for the supply of products that have been made to your own specifications, such as custom cut cable, and you will not have the right to cancel a Contract for in-ear headphones (for hygiene reasons) if the packaging has been opened.
Details of this right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.
Before returning products to us, you must keep them in your possession and must take reasonable care of them.
When you return products to us (for instance, because you are a consumer and have cancelled the Contract between us within 14 working days of receipt of the products, or because you claim that the products are defective within 30 working days of receipt, we will examine the returned products and will notify you of whether you are entitled to a refund. We will notify you by email and within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 14 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products.
Products returned by you because of a defect from new, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
If you are a consumer and have used the right to cancel (set out above) to cancel the Contract between us within 14 working days of receiving the products, we will refund you in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
When you return a purchase any free gift supplied with the purchase must be returned.
All defective products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.
We reserve the right to change prices of products without notice, but such changes will not affect orders for which we have issued a Dispatch Confirmation.
In the unlikely event that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
The prices stated on the website include VAT but do not include the cost of delivery, which is quoted for separately during the order process.
Special offers, Free gifts & Products purchased as part of a special offer package:
All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.
When you return a purchase, any free gift supplied with that purchase must also be returned.
When you return a special offer package i.e you pay full price for a product which allows you to buy another product at a discounted price, you must either return the special offer package to us in full or you may keep the discounted price product and pay an additional amount to bring the cost of that product up to the full selling price.
These apply to products only. Delivery charges are not included in any discount offer. Vouchers and voucher codes can not to be used in conjunction with any other offer, sale, discount or promotion. Vouchers only apply to products with visible pricing and add to basket buttons.We reserve the right to add to or amend lists of exclusions at any time, and without any prior notice.
Condition of products:
All products are brand new and delivered as supplied by the manufacturer unless stated otherwise.
Use of the website:
We grant you a limited right to use the website. The right is non-exclusive, revocable, and subject to the restrictions in these terms.
We or our licensors own all rights in the website and you shall acquire no rights.
Except as part of ordinary use of the website, you may not copy, reproduce, modify, download or use in any form the contents of the website without first obtaining our permission.
Our liability to you:
We will only be liable to you for losses (directly or indirectly) caused by breach of our obligations, where these losses were reasonably foreseeable by both you and us at the time that the contract for the sale of the products came into effect. Our maximum liability to you will be the value of the relevant products (including the cost of delivery).
We will not be liable to you for losses that were not caused by any breach of our obligations. If you did not enter into the Contract with us as a consumer, we will not be liable to you for your business losses unless such losses arose as a direct result of us breaching the contract. We will not be liable for any delay or failure to comply with our obligations under these terms if the delay or failure is caused by anything beyond our reasonable control.
The above does not affect your statutory rights.
Effects of legislation:
None of the above affects your statutory rights. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract.
Persons who are not a party to these terms shall not have any rights under them.
We will comply with all applicable legislation and regulations, including the Data Protection Act 1998.
These terms are governed by English law and the English courts have exclusive jurisdiction.